Anonymous

Poor work, bad service, too expensive

I called Service Master in Jackson, MS to power wash my patio, driveway and sidewalks, clean some windows and clean 2 small area rugs. They had charged me $175.00 for the power washing the previous year. They estimated $575.00 for the washing and $200.00 for rug cleaning. I told them to forget the power washing and just clean the rugs. Two weeks later - no rugs. I called them on a Monday and hey said he rugs would be delivered on Thursday. They were delivered, but had not been cleaned. They were dirty and smelled like someone had sprinkled baking soda on them and vacuumed them. The rooms smelled dusty after laying down the rugs. I'm going to have to get them cleaned by another company. I will NEVER call Service Master again.
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Loss:
$200
Reason of review:
Problem with delivery

Preferred solution: Full refund

Lutisha Sir
map-marker Barrie, Ontario

Fraudulent Estimate

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I had a toilet overflow in my condo. ServiceMaster Restore of Midhurst Ontario inspected damage along with Property Manager and Insurance adjuster. Some drywall, baseboards and carpet underlay would have to be replaced. Workers came in removed the necessary drywall etc. and left. Two days later I inspected their work, pulled back the shower curtain and found a damaged tile that had been nicked by a blade. Called in a worker who was present, showed him what had happened he got on the phone to his boss and told him what happened. Workers came in and removed all the tile from around the bathtub. Almost seven months elapsed before an estimate was presented to my insurance company. I received a copy of the estimate a found the tile had been charged to my insurance as water damage. How on earth and with any bloody common sense would you claim water damage. Do you realize just how well sealed my bathroom would have to be for the water to rise above my bathtub to damage tile around the tub. I don't have pictures as I did not find out until well after the work was completed. When I did find out by examining the estimate I confronted both my insurance company and ServiceMaster to no avail.
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Loss:
$6000
Pros:
  • Workers were very pleasant and accomodating
Cons:
  • Fraud committed
Reason of review:
fraud

Preferred solution: Full refund

Anonymous

Servicemaster Restore - Fire Restoration Company Review

How can a company like service master of Greenbay wi. Get away with so many complaints? Customers have been complaining about them for many of years and the justice system grants them there money. Why? Maybe because the people don't have any rights. The owner Todd frank and his wife Candie are laughing and running to the bank. This owner can buy 200 acres in Montana and pay with the money he's stolen from customers. And also buying the insurance company's by getting a sky box and feeding them steak and lobster at packer football games. Eri is one of the insurance company's. when they came in our house after a fire it wasn't clean and took our electronics and clothes and held them for ransom. And now after a year and we still are not in our bed room they want $4000.00. I will not pay them.
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Reason of review:
Problems with payment
Anonymous
map-marker Helotes, Texas

Don't bother calling

Huge hail was blasting my windows out in Helotes Texas at 9:15pm, called and got my insurance claim at 9:45pm was given the name of service master to call...the next call was to Servicemaster at 9:50pm that same night...they called back and made arrangements to be at my home the next morning at 9am...no show at 9am the next morning...but was called at about 9:25am and told that someone would be here between 10-12am...called back to ask where the service people were and she said she would call me back...she did...at 3:40 pm! Said there were too many calls in front of mine...lie lie...I was probably first from the night before! Told them to drop my name and NOT try and contact me again!!
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Reason of review:
Poor customer service
Banjamin Aji
map-marker Chehalis, Washington

*** poor work, took 4 times as long to acomplish, and stole our stuff

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We had a problem in our home and our insurance company called Servicemaster in to take care of it. When they showed up and looked at the job, the "senior technician" told me what was needed to accomplish the job on day one. But it wasn't until after 3 weeks that the correct equipment was brought in to complete the job. What should have taken 1 week, took one month! They nicked up our walls and floors, and chipped our expensive bath tub. Then we noticed that one of their employees had stolen a very expensive diamond pendant from our Jewelery box. We don't know if they stole anything else! Under no circumstances should anyone use them for anything.
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Reason of review:
Poor customer service
Anonymous
map-marker Corpus Christi, Texas

Servicemaster in Corpus Christi Texas

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I had an wonderful experience with ServiceMaster Restore(In Corpus Christi) and the operator who answered the phone, if I can recall was named Chris. I had lots of questions, and concerns, and he kindly helped me figure out and understand everything.We scheduled a appointment on a week day for 10 and they called before and made sure I was home, then they came on over. The techs were very kind and got the job done. I had a lot of questions for them and I had a few stains that they said they weren't guaranteed to come out and they tired a few times and it came out. Anyways, the overall service was great and I recommend you calling them if you have any problems.
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Pros:
  • Kind techs and opperator
Reason of review:
Good customer service
Anonymous
map-marker Bowmanville, Ontario

Shady reconstruction

Basement reconstruction, they would not provide a contract to the work I wanted done they only provided a contract to what was damaged and to replace that and wanted me to pay the price of that rather than the price of what was actually done. The time frame was horrible, kept taking the guy from my job to complete another. I finally canceled the job, and was gonna hire someone else to finish it. Not very pleasant to deal with. No return call from owner after making multiple attempts to contact him, to rectify my bill. And now they are suing me over a year later!! Not impressed.
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Reason of review:
Bad quality